For Bryn Mawr Ocean Resort, the front desk was constantly tied up with manual data entry. The team was fielding over 300 phone calls every month just to capture guest information and intake details—a repetitive process that distracted staff from providing the best on-site experience. The reliance on phone-based intake was creating a bottleneck and increasing the risk of manual errors.

The Bucky Agency identified that the solution wasn't just 'better management,' but better input data. We built a custom intake form directly on their website that integrates seamlessly with their internal system. Instead of staff typing while cradling a phone, customers now input their own data securely online. This integration instantly eliminated the need for 300+ monthly calls, allowing the data to flow automatically into the system and freeing the staff to focus on guests rather than data entry.