Sterling & Partners was buried in communication chaos. Their team was processing over 500 emails a week just to manage file sharing and status checks because their previous legacy software couldn't keep up. Critical documents were getting buried in inbox chains, and clients were becoming frustrated by the lack of transparency.

The Bucky Agency engineered a secure hub where clients can log in to view project statuses and upload documents directly. This shift created a single source of truth for every project, virtually eliminating the 'did you get my email?' loops and giving the Sterling team their inboxes—and their sanity—back.